FAQ's

If you've got any general or specific questions about Alpro door handles, door hardware or access control, search for the answers by selecting from the list below, or alternatively contact us.


General

Door Handles

Access Control

Door Hardware

Concealed Door Closers

Electric Door Strikes

Vortex Magnets

Compact Shearlocks


Why am I asked to take pack quantities

Helps for a quicker despatch time & also because we are not spending time re-packaging it keeps the cost down.
Products linked to this faq:
Compact Shearlock Door Magnet EMS1200
Face to Face Door Magnets
Vortex Automatic Door Magnet AL4400
Vortex Mortice Door Magnet AL1982-35-5
Vortex Surface Door Magnet AL2400

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Is there a charge for delivery?

Carriage and packing are included in orders over £250.00. A charge of £10.00 is made on lower value orders to cover carriage, packing and insurance. For deliveries to Ireland please speak to the office for pricing.
Products linked to this faq:
Compact Shearlock Door Magnet EMS1200
Armoured Strike
Europrofile Cylinder
Europrofile Cylinder and Thumbturn
Europrofile Cylinder Deadlatch
Europrofile Deadlock
Flushbolts
Half Europrofile Cylinder
Lever Handle
Paddle Handle
Round Mortice Cylinder
Round Mortice Cylinder Barbolt Deadlock
Round Mortice Cylinder Deadlatch
Round Mortice Cylinder Hooklock Deadlock
Round Mortice Cylinder Thumbturn
Simplex Digital Lock 3000 Series
Face to Face Door Magnets
Vortex Automatic Door Magnet AL4400
Vortex Mortice Door Magnet AL1982-35-5
Vortex Surface Door Magnet AL2400
Functional 97 Pull Handle
Functional 98 Pull Handle
Functional 99 Pad Handle
Impressionist 01 Pull Handle
Impressionist 02 Pull Handle
Impressionist 03 Pull Handle
Impressionist 05 Pull Handle
Electric Bolt EB1001
Electric Key Override Deadlocking Bolt DB25KO
Electric Magnetically Latching Deadlocking Bolt DB25L
Electric Mini Bolt EB501
Electric Slimline Deadlocking Bolt DB25
Electric Solenoid Bolts EB250 & EB250KO
Electronic Side Load Lock - Cobalt YD30
Electronic Side Load Lock - Cobalt YD30M
High Security Electric Deadlocking Bolt DB38
Electric ANSI Strikes AL110
Electric ANSI Strikes EL900
Electric Monitored Strikes AL2000
Electric Rim Strikes AL150
Rectifier Sounder Module RM1
Concealed Door Closer (Transom Overhead)
Surface and Cam Action Door Closers
Outside Access Device with Lever
Touch Bar Single Point Panic Latch
Touch Bar Three Point Panic Latch
Touch Bar Two Point Panic Latch
Backlit Waterproof Braille Keypad (IP68 rated)
Waterproof Exit Switch
Waterproof Keypad (IP68 rated)
Cabinet Lock ACL200
IB1 Interlock Controller
Infrared Proximity Switch PB86

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Can you deliver direct to site, if so is there any additional cost to us?

Yes, just notify us by fax of new address and we will re-direct your order, provided it is a normal next day delivery there will be no additional cost.
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How do I work out the handing of my door?

With the door opening towards you, look at which side it is hung / where the hinge is and that denotes whether the door is left or right handed.
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What guarantees does Alpro give?

6 years for AL110/AL150/AL2000 series electric strikes
5 years for EMS1200 shearlocks/EB250 solenoid bolts/DB25 deadlocking bolts
3 years for EB1001 &EB501 electric bolts/door hardware
Products linked to this faq:
Electric ANSI Strikes AL110
Electric Monitored Strikes AL2000
Electric Rim Strikes AL150
Electric Bolt EB1001
Electric Key Override Deadlocking Bolt DB25KO
Electric Magnetically Latching Deadlocking Bolt DB25L
Electric Mini Bolt EB501
Electric Slimline Deadlocking Bolt DB25
Electric Solenoid Bolts EB250 & EB250KO
High Security Electric Deadlocking Bolt DB38
Compact Shearlock Door Magnet EMS1200

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Do you have any information on CE Marking or CE Marking of Doorsets?

Please refer to our technical section under Standards.
Products linked to this faq:
Compact Shearlock Door Magnet EMS1200
Face to Face Door Magnets
Vortex Automatic Door Magnet AL4400
Vortex Mortice Door Magnet AL1982-35-5
Vortex Surface Door Magnet AL2400
Electric Bolt EB1001
Electric Key Override Deadlocking Bolt DB25KO
Electric Magnetically Latching Deadlocking Bolt DB25L
Electric Mini Bolt EB501
Electric Slimline Deadlocking Bolt DB25
Electric Solenoid Bolts EB250 & EB250KO
Electronic Side Load Lock - Cobalt YD30
Electronic Side Load Lock - Cobalt YD30M
High Security Electric Deadlocking Bolt DB38
Electric ANSI Strikes AL110
Electric ANSI Strikes EL900
Electric Monitored Strikes AL2000
Electric Rim Strikes AL150
Rectifier Sounder Module RM1
Concealed Door Closer (Transom Overhead)
Surface and Cam Action Door Closers
Outside Access Device with Lever
Touch Bar Single Point Panic Latch
Touch Bar Three Point Panic Latch
Touch Bar Two Point Panic Latch
Backlit Waterproof Braille Keypad (IP68 rated)
Waterproof Exit Switch
Waterproof Keypad (IP68 rated)
Armoured Strike
Europrofile Cylinder
Europrofile Cylinder and Thumbturn
Europrofile Cylinder Deadlatch
Europrofile Deadlock
Flushbolts
Half Europrofile Cylinder
Lever Handle
Paddle Handle
Round Mortice Cylinder
Round Mortice Cylinder Barbolt Deadlock
Round Mortice Cylinder Deadlatch
Round Mortice Cylinder Hooklock Deadlock
Round Mortice Cylinder Thumbturn

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Do you glue the tube on your 97 series handle?

If we assemble 97 series handles we always glue the tube and recommend our Customers to do the same.
Products linked to this faq:
Functional 97 Pull Handle

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Can you fit additional centre supports to longer length handles?

Yes, we recommend centre supports on longer length handles to give better stability.
Products linked to this faq:
Functional 97 Pull Handle
Functional 98 Pull Handle
Functional 99 Pad Handle
Impressionist 01 Pull Handle
Impressionist 02 Pull Handle
Impressionist 03 Pull Handle
Impressionist 05 Pull Handle

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What is the size of the hole to drill for glass fixings?

M12 fixing - 18mm diameter, M8 fixing - 12mm diameter.
Products linked to this faq:
Functional 97 Pull Handle
Functional 98 Pull Handle
Functional 99 Pad Handle
Impressionist 01 Pull Handle
Impressionist 02 Pull Handle
Impressionist 03 Pull Handle
Impressionist 05 Pull Handle

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Are the fixings included in the price?

Yes, but we need to know what type of door the handles are to be fitted on i.e. Glass, Timber or Aluminium. We only include standard fixings i.e. F19, F17. All other fixings are at additional cost.
Products linked to this faq:
Functional 97 Pull Handle
Functional 98 Pull Handle
Functional 99 Pad Handle
Impressionist 01 Pull Handle
Impressionist 02 Pull Handle
Impressionist 03 Pull Handle
Impressionist 05 Pull Handle

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Do stainless steel and aluminium handles need any maintenance?

Yes. In certain environments, such as a particularly salty atmosphere, cleaning will be required at regular intervals of between three and six months.
Products linked to this faq:
Functional 97 Pull Handle
Functional 98 Pull Handle
Functional 99 Pad Handle
Impressionist 01 Pull Handle
Impressionist 02 Pull Handle
Impressionist 03 Pull Handle
Impressionist 05 Pull Handle

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How do I clean steel and aluminium handles?

In a normal environment e.g. where oil or grease marks need to be removed, use a proprietary stainless steel cleaning agent. Vitopan or a 3M cleaner is suggested.
Products linked to this faq:
Functional 97 Pull Handle
Functional 98 Pull Handle
Functional 99 Pad Handle
Impressionist 01 Pull Handle
Impressionist 02 Pull Handle
Impressionist 03 Pull Handle
Impressionist 05 Pull Handle

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What about salty environments?

For the onset of corrosion or rust (due to exposure to salt air) an oxalic acid should be used. But this should be applied and allowed to stand for 25 minutes. Please ensure all manufacturers safety directions are followed and carried out at all times, when using these types of products.
Products linked to this faq:
Functional 97 Pull Handle
Functional 98 Pull Handle
Functional 99 Pad Handle
Impressionist 01 Pull Handle
Impressionist 02 Pull Handle
Impressionist 03 Pull Handle
Impressionist 05 Pull Handle

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Do coated handles need maintenance?

Yes. A mild solution of warm water with the appropriate detergent is suggested. All surfaces of the handle should be cleaned, using a soft cloth or brush and then dried thoroughly.
Products linked to this faq:
Functional 97 Pull Handle
Functional 98 Pull Handle
Functional 99 Pad Handle
Impressionist 01 Pull Handle
Impressionist 02 Pull Handle
Impressionist 03 Pull Handle
Impressionist 05 Pull Handle

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Do aluminium and anodised handles need cleaning?

Yes. Wipe over with a damp cloth and then dry thoroughly. Then wipe the handle with a wax polish to ensure ongoing aesthetics. Never use metal cleaning agents on aluminium anodised furniture.
Products linked to this faq:
Functional 97 Pull Handle
Functional 98 Pull Handle
Functional 99 Pad Handle
Impressionist 01 Pull Handle
Impressionist 02 Pull Handle
Impressionist 03 Pull Handle
Impressionist 05 Pull Handle

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Can I just use water to clean handles?

No, do not use water on is own, follow the instructions in Q9 above for lasting trouble free handle life.
Products linked to this faq:
Functional 97 Pull Handle
Functional 98 Pull Handle
Functional 99 Pad Handle
Impressionist 01 Pull Handle
Impressionist 02 Pull Handle
Impressionist 03 Pull Handle
Impressionist 05 Pull Handle

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Why is Nylon coating more expensive than powder coating?

You get better a quality handle which is more durable because of the process it goes through and that base nylon material is more expensive.
Products linked to this faq:
Functional 97 Pull Handle
Functional 98 Pull Handle
Functional 99 Pad Handle
Impressionist 01 Pull Handle
Impressionist 02 Pull Handle
Impressionist 03 Pull Handle
Impressionist 05 Pull Handle

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What fixings do I need to use on various handles?

Impressionist/Functional Series handles back to back fixings as follows:

Standard door thickness (39-54mm) - F19 fixings
Extra thick doors (55-85mm) - F20 fixings
Glass doors (M12-55mm) - F21 fixings

Bolt through fixing arrangement as follows:
Standard thickness (39-54) - F17 (F26 with cap) fixings
Extra thick doors (55-89mm) - F18 fixings

Functional 99 Series handles both back to back and bolt through as follows:
Standard door thickness (39-54) - F27 fixings
Extra thick doors (55-89mm) - F28 fixings
Glass doors - F29 fixings
Products linked to this faq:
Functional 97 Pull Handle
Functional 98 Pull Handle
Functional 99 Pad Handle
Impressionist 01 Pull Handle
Impressionist 02 Pull Handle
Impressionist 03 Pull Handle
Impressionist 05 Pull Handle

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On 98 Series handles how far are the pillars in?

50mm from each end, but can vary at customer request.
Products linked to this faq:
Functional 98 Pull Handle

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On 97 series handles how do you work out the fixings centres?

Example: o/a handle length 2134m (inc brackets) = 2096 centre to centre a difference of 38mm
Products linked to this faq:
Functional 97 Pull Handle

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Do you provide any weather rated access control products?

Yes, our AL110 and AL150 electric strikes are weather rated to IP56 as standard. We also offer IP68 rated keypads and exit switches.
Products linked to this faq:
Electric ANSI Strikes AL110
Electric Rim Strikes AL150
Backlit Waterproof Braille Keypad (IP68 rated)
Waterproof Exit Switch
Waterproof Keypad (IP68 rated)

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Do the hookbolts, barbolts etc come complete with faceplates?

No you have to order them separately.
Products linked to this faq:
Europrofile Cylinder Deadlatch
Europrofile Deadlock
Round Mortice Cylinder Barbolt Deadlock
Round Mortice Cylinder Deadlatch
Round Mortice Cylinder Hooklock Deadlock

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Do Alpro sell spares kits for paddle handles?

No you have to buy a new handle.
Products linked to this faq:
Paddle Handle

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If side loading of the lock is an issue what can I do?

Usually if the lock is under side load there could be a problem with the overall door set up. Advice should be sought from the manufacturer/installer.
Products linked to this faq:
Europrofile Cylinder Deadlatch
Europrofile Deadlock
Round Mortice Cylinder Barbolt Deadlock
Round Mortice Cylinder Deadlatch
Round Mortice Cylinder Hooklock Deadlock

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How many spare keys are with the round mortise cylinders?

2 keys.
Products linked to this faq:
Round Mortice Cylinder
Round Mortice Cylinder Thumbturn

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How many spare keys are with the europrofile cylinders?

3 keys.
Products linked to this faq:
Europrofile Cylinder
Europrofile Cylinder and Thumbturn
Half Europrofile Cylinder

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How do you work out the backset of hook bolts?

It is from the centre line of the cylinder aparture to edge of the faceplate.
Products linked to this faq:
Round Mortice Cylinder Hooklock Deadlock

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Do the bolt guides come complete with flushbolts?

Yes.
Products linked to this faq:
Flushbolts

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Do Alpro sell spare parts for the paddle handles?

Yes, but only the standard and extended cam plugs.
Products linked to this faq:
Paddle Handle

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How do I work out the handing on my door?

With the door opening towards you, look at which side it is hung/where the hinge is and that denotes whether the door is left or right handed.  Therefore LH hung door requires a RH latch and a RH hung door requires a LH latch.
Products linked to this faq:
Europrofile Cylinder Deadlatch
Europrofile Deadlock
Lever Handle
Paddle Handle
Round Mortice Cylinder Barbolt Deadlock
Round Mortice Cylinder Deadlatch
Round Mortice Cylinder Hooklock Deadlock

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What do the transom closers come complete with?

Complete fixing kit, bottom pivot assembly and top arm and channel.
Products linked to this faq:
Concealed Door Closer (Transom Overhead)

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What is the maximum weight the 51A10 heavy duty pivot assembly will take?

Up to a maximum weight of 120kg
Products linked to this faq:
Concealed Door Closer (Transom Overhead)

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Where can concealed door closers be used? Are they just for residential projects?

Although concealed door closers are often used on domestic doors on flats and apartment main entrance doors, they are also regularly used in commercial settings. A concealed door closer can be used on any door with a light to medium traffic flow. If you’re unsure please contact our sales office on 01202 676262 but generally they can be used in many of the applications where overhead door closers are used.
Products linked to this faq:
Concealed Door Closer (Transom Overhead)

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Can concealed door closers be used on fire doors?

Concealed door closers can be fitted on 30 and 60 minute fire rated doors but the closer
should be CE marked (where applicable) and fire tested in accordance with BS EN1634-1:2000 and BS EN1634-1:1999.  However they must conform to the fire test evidence for the door they are fitted on.
Products linked to this faq:
Concealed Door Closer (Transom Overhead)

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What size door closer to use?

Just like overhead door closers, the size you need depends on the size and weight of the door and where it will be installed – wind force and fire rating may need to be taken into account. Bearing in mind the age and ability of the users, it is important for the door closer to be “suitable and sufficient” for practical everyday use. Fire safety is vital but user safety is very important. If you need any advance on this please do not hesitate to contact our sales office.
Products linked to this faq:
Concealed Door Closer (Transom Overhead)

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How reliable are concealed closers and how do I maintain them once they’re fitted?

Most door closers are all tested to half a million cycles on specially designed test rigs so we are confident in their reliability and we offer a 3 year guarantee.

Concealed door closers require little or no maintenance. Because they are concealed in the door leaf, they are less likely to be damaged, vandalised or stolen so are more likely to give years of trouble free operation than their overhead counterparts.


Products linked to this faq:
Concealed Door Closer (Transom Overhead)

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Why should I choose a concealed door closer above an overhead version?

As a concealed door closer is hidden from sight it looks better! It is reliable and less prone to damage than overheads door closers and concealed door closers are virtually maintenance-free. A quality concealed door closer is extremely competitive against its overhead equivalent.
Products linked to this faq:
Concealed Door Closer (Transom Overhead)
Surface and Cam Action Door Closers

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What are the UK standards I need to look for with concealed closers?

EN1634–1: Fire resistance and smoke control tests for door, shutter and, openable window assemblies and elements of building hardware. BS EN 1154:1997 Building hardware. Controlled door closing devices. CE Marked under the Construction Products Regulations to EN 1154.


Products linked to this faq:
Concealed Door Closer (Transom Overhead)

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If I use a concealed door closer does that mean I can't use other hardware on the hinge edge of the door?

It is still possible to use other hardware such as hinges and finger guards even with a concealed door closer in place.
Products linked to this faq:
Concealed Door Closer (Transom Overhead)

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What warranty is there on electric door strikes?

6 years on the AL110, AL150 & AL2000 series electric door strikes. 3 years on the EL900 series door electric strikes.
Products linked to this faq:
Electric ANSI Strikes AL110
Electric ANSI Strikes EL900
Electric Monitored Strikes AL2000
Electric Rim Strikes AL150

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How do I change AL110 electric door strike from PTL to PTO?

Locate the screw on the back section of the door strike. Remove this screw and in doing so, take care to keep the strike upright. Remove the barbell and relocate it the other way around. Secure this in place with the retaining screw.
Products linked to this faq:
Electric ANSI Strikes AL110

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Are the electric door strikes AC compatible?

Yes, with the use of a rectifier, all strikes are manufactured DC compatible.
Products linked to this faq:
Electric ANSI Strikes AL110
Electric Monitored Strikes AL2000
Electric Rim Strikes AL150
Rectifier Sounder Module RM1

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Are electric door strikes available in 12v and 24v?

Yes, all our electric door strikes are 12/24v selectable.
Products linked to this faq:
Electric ANSI Strikes AL110
Electric Monitored Strikes AL2000
Electric Rim Strikes AL150
Electric ANSI Strikes EL900

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Has the holding force of the electric door strikes been tested?

Yes, independent test information is available on request.
Products linked to this faq:
Electric ANSI Strikes AL110
Electric ANSI Strikes EL900
Electric Monitored Strikes AL2000
Electric Rim Strikes AL150

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Can the Vortex AL2400-LP magnet be fitted vertically?

Yes they can.
Products linked to this faq:
Vortex Surface Door Magnet AL2400

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Can Shearlocks be fitted vertically

No, they cannot. Horizontal fitting only. THIS IS VERY IMPORTANT.

 


Products linked to this faq:
Compact Shearlock Door Magnet EMS1200

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Electric Bolts from Alpro

Technical Support